Start with the form

• The day you leave Ho Chi Minh City, or at least the month, and whether it can move.
• Who is travelling, with children's ages and who shares a room.
• Where you go afterwards: back to the city, on to Phnom Penh, or elsewhere from Chau Doc.
• Which route, or how many days you have.
• Your nationality, if you are crossing to Cambodia, so we can tell you what the border needs.
• What would spoil the trip: early starts, boats, steps, heat, food you do not eat.

If you have none of these yet, send what you have. A month and a number of travellers is enough to begin. Everything else can follow in the next email.

Some examples of messages we can answer with a priced route straight away:

• "Two adults, leaving Ho Chi Minh City on a Tuesday in late October, five days, ending in Phnom Penh. British passports. One of us does not eat shellfish."
• "Family of four, children 9 and 12, three days in early January, back in the city for a flight on the fourth morning."
• "One traveller, two days, any weekday in March. I mainly want the floating market."

1. We read your message and check the hotels and, if you are crossing, the boat for your dates.
2. If something is missing, we reply with questions first.
3. We send a route with every night, every leg and every hotel, priced per person.
4. You change what you want; each version is priced again in full.
5. When you are ready, we confirm in writing and send the payment details on the quotation.

The how to book page covers holds, documents and payment, and the pricing page explains how a quote is built.

If you are already in Vietnam and want to leave for the delta within a few days, say so in the first line of your message and give the date you want to start and the hotel you are staying in. Short-notice routes are often possible on weekdays outside the holiday weeks; the five-day route also depends on a seat on the boat to Phnom Penh, which we check before we confirm anything.

Once your route is confirmed, your written itinerary carries everything you need on the road: the time the car collects you, the hotels, and on the five-day route what to bring to the jetty. Questions after confirmation are answered by email in the same way.